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Troubleshooting tips for opening and printing PDF documents



We're sorry if you are having trouble either opening or printing your document. But the good news is that you can usually easily fix this issue. Please see below.

If you're having trouble viewing or printing the document, or any page content appears misplaced or cut off, please try again from a different internet browser. If you continue to have problems, more detailed troubleshooting steps can be found below.

If you are having trouble with a document on a mobile device, please try viewing it on a desktop computer.

If you are unable to open your document, please try the following 4 steps in order:

1. Wait a few more seconds. It can sometimes take up to a minute for your PDF document to load.

2. Click here to install Adobe Reader. If a dialogue box appears with the option to Run or Save, click Run. If the only option is to Save, you may need to click the file after downloading it to install the application. Once installed, please try opening your document again.

3. Click here to view the most common causes and fixes for this issue. Please try opening your document again after performing each of the steps described.

4. Click here to view the next most common causes and fixes for this issue. Please try opening your document again after performing each of the steps described.

If you can open your document, but you're unable to print it, please click here to view the most common causes and fixes for this issue. Please try printing your document again after performing each of the steps described.

If you've tried each of the steps above and still need help, please contact us. Upon request, we can send your document to you as an e-mail attachment or via postal mail. Our e-mail address is support@SimpleFilings.com, and our phone number is 866-659-5246. Business hours are 9am-5pm Monday-Friday, excluding holidays. Please provide your Order ID when contacting us, so that we can locate your order as quickly as possible. Your Order ID can be found on your Order Confirmation e-mail.